Frequently asked questions
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- How long do StickerFly stickers last?
- Our premium quality stickers are made with weather-resistant vinyl and UV-protective laminate. They typically last 3-5 years outdoors without fading or peeling, and even longer indoors.
- What shipping methods do you offer?
- We ship all orders via Royal Mail 24 service. Most UK deliveries arrive within 1-2 business days after production is complete. For international shipping options, please contact our customer service team.
- How long does production take?
- Standard orders are typically produced within 2-3 business days. For custom or bulk orders, production may take 3-5 business days. Rush production is available for an additional fee.
- What file formats do you accept for custom stickers?
- We accept PNG, JPEG, and SVG files for custom sticker orders. For best results, we recommend high-resolution PNG files with transparent backgrounds. The minimum resolution should be 300 DPI at the size you want your sticker printed.
- Can I order custom shapes?
- Yes! All our stickers are die-cut to the shape of your design. Simply upload your artwork with a clear outline, and we'll cut your stickers to match that shape perfectly.
- What is your return policy?
- We want you to be completely satisfied with your order. If you're not happy with your stickers, please contact us within 14 days of receiving your order. Please note that due to the custom nature of our products, we can only accept returns for defective items or errors on our part. Visit our Returns Policy page for more details.
- Do you offer bulk discounts?
- Yes! We offer progressive discounts starting at orders of 25 stickers or more. The more you order, the more you save - up to 30% off for orders of 500+ stickers. Bulk discounts are automatically applied at checkout.
- Are your stickers waterproof?
- Yes! Our stickers are made with waterproof vinyl and coated with a protective laminate that makes them resistant to water, sunlight, scratches, and most household cleaners. They're perfect for water bottles, laptops, cars, and outdoor use.
- How can I track my order?
- Once your order ships, you'll receive a confirmation email with tracking information. You can also log into your account on our website to check the status of your order at any time.
- Do you ship internationally?
- Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location. Please note that customers are responsible for any customs fees or import taxes that may apply.